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Florida Medical Transport is committed to protecting the privacy of our clients.  This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information that we receive through our website, services, and communications, including compliance with the Health Insurance Portability and Accountability Act (HIPAA) and the 10DLC TCR (10-digit Long Code Transactional Carrier Registry) for sending and receiving text messages.

Information We Collect

**Personal Information:**

- Name

- Contact information (email, phone number, address)

- Medical information (in accordance with HIPAA)

- Payment information


**Non-Personal Information:**

- Browser type and version

- IP address

- Referring/exit pages

- Date and time of visits


How We Use Your Information


We may use the information we collect for the following purposes:

- To provide and manage our services

- To communicate with you, including sending and receiving text messages compliant with 10DLC TCR

- To process payments and transactions

- To improve our website and services

- To comply with legal obligations, including HIPAA


HIPAA Compliance


We are dedicated to maintaining the privacy and security of your Protected Health Information (PHI) in compliance with HIPAA. We implement administrative, physical, and technical safeguards to ensure the confidentiality, integrity, and availability of PHI.


Text Messaging Compliance


We comply with 10DLC TCR requirements for sending and receiving text messages. By providing your phone number, you consent to receive text messages from us. These messages may include appointment reminders, updates about our services, and other information relevant to your care.


Opting Out:

You can opt-out of receiving text messages at any time by replying "STOP" to any message you receive from us. Message and data rates may apply.


Information Sharing and Disclosure


We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy. We may share your information with:

- Service providers who assist us in operating our website and services

- Healthcare providers involved in your care, in compliance with HIPAA

- Legal authorities when required by law


Data Security


We implement a variety of security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.


Your Rights

You have the right to:

- Access and request a copy of your personal information

- Request corrections to your personal information

- Request the deletion of your personal information

- Withdraw your consent for certain data processing activities


To exercise these rights, please contact us at 407-260-1230.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

By using our services, you agree to the terms of this Privacy Policy.

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